Frequently Asked Questions

FAQ's

Can I get a refund?

Unfortunately, due to the nature of our handcrafted products we do not accept refunds or exchanges for hygienic reasons.

Can I have allergic reactions?

Make sure you read the ingredient list carefully before purchasing. Even if you buy natural products, it is very important to do a skin test to make sure you are not having allergic reactions. You may still react to our products. We advise you to do a skin test in the crease of your elbow and to wait 24 to 48 hours. If you react, do not use the product in question.

What are the delivery times?

We process orders within 1-5 business days. We then ship them via Canada Post.

For orders from outside of Canada, shipping costs are the responsibility of the customer. Shipping costs may vary depending on the weight of the package and the destination. However, the delivery time may be longer. Orders shipped outside of Canada may be subject to duties, taxes, and/or customs charges which are not included in the total cost of your order, and they will not be covered or reimbursed by Earth Vital Essentials.

How long will it take to receive my order?

You will receive your package within 7 to 10 working days with Canada Post.

Please note that due to the pandemic, delays maybe longer.

Policies

Shipping Policy

Currently we do not offer international shipping. 

We currently only offer shipping to US and Canada.

Our products are handcrafted in small batches and take on average 7-10 business days for processing due to COVID-19. 

Business days are Monday-Friday and excludenational holidays. 

Processing begins the next business day after your order has been placed. All orders are shipped via Canada Post and on average take5-14 business daysdepending on your location and impact of COVID-19.All shipping times are estimated and your may track your order anytime via Canada Post website.

EARTH VITAL ESSENTIALS will not be held responsible for any lost or damaged packages

Recipients of orders outside of Canada will be responsible for any and all cost associated with import taxes, custom/duty fees charged by the country of destination.If your package is damaged or missing, please contact us ASAP so that we may file a claim with Canada Post on your behalf.

Return/Refund Policy

All orders are final sale and non-refundable.

Our products are handcrafted in small batches and take on average 7-10 business days for processing due to COVID-19. 

Due to the nature of our handcrafted products, we do not offer returns or exchanges. Please consider are products contain natural butters and oils, which may melt in warm climates.

Melted products are safe and effective to use. For any reason you are not satisfied with your order, Please email us at

earthvitalessentials@gmail.com.